This report will profile companies outside of the mainstream financial services space that provide cutting-edge customer experiences that financial institutions can learn from and adapt to their own digital platforms.
This whitepaper analyzes the wide range of results seen across 12 retirement income projection tools and examines the key factors that drive the variation in intuitiveness, comprehensiveness and quality of results.
Healthcare Monitor examines the digital experience of leading group health insurance firms. Our unique research methodology offers healthcare providers a unique, first-hand look at the online capabilities including interactive tools, doctor locater tools and customer service.
Alumni Monitor provides competitive intelligence on best practices in the digital alumni experience, offering in-depth analysis of developments in alumni websites, mobile apps, and outreach communications.