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P&C, Life Insurers Awarded for Online Content, Functionality |
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Tuesday, 12 February 2013 13:52 |
Online customer experience is becoming a major priority among insurers. Providing a satisfying, easy-touse web portal can make or break customer relations, as consumers are more fickle and demanding than ever. Breaking down insurers' web presence into nine categories for P&C insurers and 7 for life insurers, Corporate Insight has ranked contenders by categories such as public site navigation, login security, public education resources, and more. This slideshow highlights the top-ranked, "Gold Monitor" award winners in each of the 16 categories. More insurers were honored with bronze and silver mentions. For a full listing of the P&C insurers honored, click here. To see which life insurers fared best, click here.
Click here to view the slideshow... |
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Top Online Offerings: Life Insurers Edition |
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Tuesday, 12 February 2013 13:49 |
By Carrie Burns
Corporate Insight announced its 2012 Monitor Award winners, which recognize the best and most innovative financial services firms for their success in specific categories of the online user experience (e.g., account information, educational resources, transactional capabilities, advisor resources, etc.). Eleven insurers were recognized in the life insurance industry, which was one the seven financial services industries covered: annuity, banking, brokerage, credit card, mutual fund, and P&C and life insurance.
Gold Monitor Awards are presented for site features that meet or exceed all of the specific criteria Corporate Insight establish in each category. Website offerings that provide good value but suffer from a few small flaws earn a Silver Monitor. Finally, for offerings that are imperfect yet offer discernible value to users, they awarded a Bronze Monitor. There can be more than one Gold awarded in a single category, highlighting where the industry is succeeding and where it is failing.
Click here to read the full article... |
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Top Online Offerings: P&C Insurers Edition |
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Tuesday, 12 February 2013 13:46 |
By: Chris McMahon
Corporate Insight announced its 2012 Monitor Award winners, which recognize the best and most innovative financial services firms for their success in specific categories of the online user experience (e.g., Public Homepage, Private Homepage, Auto Quote Tools, Find an Agent Tools, etc.).
Eleven insurers were recognized in the P&C insurance industry, which was one the seven financial services industries covered: annuity, banking, brokerage, credit card, mutual fund, and P&C and life insurance.
Using pre-defined, objective grading criteria, each industry-specific Monitor team grades every firm’s key online features, identifying those that provide the best features to their clients.
Click here to read the full article... |
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Wirehouses Go Big On Tech |
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Wednesday, 06 February 2013 13:41 |
By Andrew Osterland
Aware of this growing market, two of the largest Wall Street banks — Bank of America Corp. and Wells Fargo & Co. — have been investing heavily in online platforms targeting self-directed investors, most of whom use rival discount brokers such as Charles Schwab & Co. Inc., Fidelity Investments and TD Ameritrade Inc. They have some prickly issues of channel conflict to consider, but both are forging ahead with cheaper and increasingly powerful web-based tools for investors.
“The full-service brokers understand they need to be better with their websites, and they're taking steps to address it,” said James McGovern, an analyst with consultant Corporate Insight, who has been assessing financial services websites since 1999. “They've made a lot of progress.”
Click here to read the full article... |
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Web Retirement Tools for 401(K)s Fall Short |
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Tuesday, 29 January 2013 15:45 |
In a recent study of Web tools offered to participants by major 401(k) providers, financial-services research firm Corporate Insight found some big gaps in their calculations. Less than one-third of the tools, for example, asked participants about their projected expenses in retirement. Ideally, the tools would prompt participants to think about expenses for housing, food, and health care, says Drew Maresca, head of retirement research at Corporate Insight. |
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Tuesday, 22 January 2013 10:08 |
By: Andrew Osterland
Research from consulting firms such as Cerulli Associates Inc. suggests that wealthier investors already have diverted a significant amount of assets to low-cost, self-directed accounts since the financial crisis.
The proliferation of online investment services firms has been staggering.
Two years ago, Grant Easterbrook, an analyst with consulting firm Corporate Insight, reported on five online startup firms offering different levels of investment management or financial planning services. His latest assessment covers 37 such outfits.
“The services these firms provide range from investment advice based on algorithms to low-cost online financial advisers focused on either investment selection or financial planning. Their fees are cut-rate,” Mr. Easterbrook said.
Click here to read the full article... |
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