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Annuities Research

Digging into the Customer Experience: Annuities

Corporate Insight’s Annuity Monitor keeps clients on top of developments in the annuity business. Our value-added annuities research digs deeply to identify and assess specific aspects not only of the customer experience, but also the ways in which leading insurers market their annuity products to independent financial advisors.

Advisor Retirement Literature & Marketing Materials PDF Print E-mail
This report focuses on the retirement literature and marketing materials offered on the Annuity Monitor firms’ advisor websites. We examined the following aspects of 12 firms’ offerings:
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Advisor Variable Annuity Product Information & Marketing PDF Print E-mail
This report focuses on variable annuity product information and marketing featured on the Annuity Monitor firms’ advisors websites. We looked at the following aspects of 13 firms’ variable annuity information offerings:
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Variable Annuity Fees Analysis: Who’s Making You Pay What PDF Print E-mail

This report takes an in-depth look at the fees charged by the Annuity Monitor firms on variable annuity products. Current fee and surrender information is analyzed against 2008 data to assess how firms compare with competitors and identify overarching industry trends.

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Presenting Fixed Annuity Products to Advisors PDF Print E-mail
This report assesses the fixed annuity product information and marketing materials featured on Annuity Monitor firms’ advisor websites.
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Advisor Site Homepage Review PDF Print E-mail

This report evaluates the advisor site homepages offered by Annuity Monitor firms. 

We looked at the following aspects of 13 firms’ homepages:

  • Layout & Design

  • Navigation Structure

  • Promotional Content

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Quarterly Account Statements PDF Print E-mail
Clients are monitoring their annuity accounts more diligently and as a result paying more attention to their account statements. In this report, we review the quarterly account statements offered to clients by Annuity Monitor firms.
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