|
Although every Bank Monitor firm offers a wide range of account options, few maximize the cross-promotional potential of their client-only sites to highlight these options.
|
|
Read more...
|
Despite the near-ubiquity of online card payment tools, there are extensive variations between payments capabilities at different card issuers. Depending on the firm, card payments are limited to being scheduled immediately, on any date up to the minimum payment date, or several months in advance. The top-performing firms offer tools that permit the most scheduling flexibility, allowing clients to set up immediate, future-dated, and recurring payments. Top-performing firms also provide an informative interface and easy access to scheduled payment tables.
|
|
Read more...
|
|
Although every Bank Monitor firm currently offers bill pay capabilities, the tools and assistance offered when adding new payees vary substantially by firm, in ways that can significantly impact a payment center’s usability.
|
|
Read more...
|
Because online message centers can reduce the number of calls placed to customer service representatives, they are an almost ubiquitous feature among bank firms – all but one offers some version of this private site tool. Currently, 85% of firms not only allow clients to submit questions via the private site, but also provide a full service message center with customer service responses sent to a secure private site inbox. All but two firms in this report enable accountholders to select a message topic via dropdown, with 36% of firms also utilizing sub-topic options or specially designed submission pages related to the user’s initial selection.
|
|
Read more...
|
When cardholders dial a customer service number to retrieve account information or get help with a problem, they are almost invariably greeted by an automated computer system that attempts to identify a client. After successfully identifying a cardholder, 83% of firms take users to an automatic account summary. Here, users are presented with a variety of information. Each issuer that provides this instant update includes current balance. Firms also commonly offer the Last Payment Date and Amount, Next Minimum Payment Amount and Due Date, and Available Credit – each offered by 67% of firms in this report. Interestingly, only 17% of firms inform users that they can skip this summary.
|
|
Read more...
|
A central focus of all online banking websites, the Account Activity or Recent Transactions sections are the starting point for online account management. Banks display this information in a variety of ways. While all firms present account activity on a transactions table, the best-performing banks spread information between a number of sortable columns. In addition, the firms that ranked highest allow users to customize or categorize account information provided within the table, and link to more in-depth data about individual purchases or payments.
|
|
Read more...
|
|
|
|
|
<< Start < Prev 21 22 23 24 25 26 27 28 29 30 Next > End >>
|
|
Page 26 of 31 |
