For this month’s SBCM Featured Topic, we examined the private sites of our eight SBCM firms to see if they offer profile options that allow small business card holders to update their login settings and contact information. We specifically looked to see if clients can update their business profile, such as their company address, name or phone number online.
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For this Small Business Card Monitor Featured Topic, we focused on firms that offer their clients discounts on their card purchases – in the form of coupons or as automatic savings. Our findings showed that three SBCM firms have an in-house special offers section on their site, while two other SBCM firms partnered with Visa to offer clients a selection of coupons. All five SBCM firms do a nice job of offering clients a way to save on business expenses without the need to enroll in a program. We found that five SBCM firms do offer savings on one or more of these categories: car rentals, lodging, office supplies and technology solutions.
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Online Statement Centers are an important feature within online banking, allowing clients to view current and past statements, with well-designed centers having the ability to convince card holders to suspend paper delivery. In this Credit Card Monitor Report, we looked at what types of online statements are available from each issuer tracked by our coverage firms. Additionally, the ease with which users can locate the Online Statements Center is an important aspect, along with the length of the firm’s statement archive, and the options for clients to modify their delivery preferences, allowing them to choose to receive hard copy statements or to go paperless.
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Over the last few years, banking rewards have greatly changed, with some firms adding rewards checking accounts or debit cards, while others have cut back or completely removed all such related programs. In this edition of Bank Monitor Report, we investigate which firms offer rewards programs to checking account users, and we examine the earnings, redemption rates and annual fees associated with those rewards options.
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With the continuing increase of gas prices, surprisingly few firms offer driving-specific cards. These cards offer users the ability to earn extra rewards on a common, albeit costly, monthly charge. In this Credit Card Monitor Report, we look at which firms offer gas- and automotive-based card products, examining their rewards earnings and redemption options.
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Alert Centers are a valuable feature within online banking, allowing clients to monitor their account activity and security remotely, without the need to constantly log in to their online banking account. In this edition of Bank Monitor Report, we investigate the capabilities of each firm’s Alert Center in order to assess the ease with which clients can set up and maintain alerts, as well as the actual alert options provided and customization abilities.
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