Introducing Our New Small Business Card Monitor

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Banking and Cards Research

Digging into the Customer Experience: Banking and Credit Cards

Corporate Insight’s Bank Monitor, Credit Card Monitor and Small Business Card Monitor provide ongoing coverage of the products, websites and overall customer experience offered by the nation’s leading banks and card issuers. Our value-added banking and credit card research digs deeply to evaluate the retail and small business customer experience.

Introducing Our New Small Business Card Monitor

Small Business Card Monitor is Corporate Insight’s newest Monitor service, focusing on the credit card products, online services and customer experience that card issuers offer to small business owners. SBCM tracks over 50 cards across eight leading issuers to provide an unparalleled view of the overall competitive landscape in the small business card space.

Our coverage list includes:

American Express
Bank Of America
Capital One
Chase

Citi
Discover
US Bank
Wells Fargo

Small Business Card Monitor subscriptions are company-wide and include the following deliverables:

Monthly Update – Comprehensive review of changes and additions to competitor public and client websites with an emphasis on:

Website design & usability
Interactive tools & calculators
Educational resources for small business owners
Marketing promotions
Customer service practices

Monthly Feature Topic – Also included in the Update is an in-depth look at key industry trends and topics affecting small business cardholders, reviewed from the client perspective. Future topics include:

Bill payment transaction capabilities
Small business card fee summary
Small business reward cards & benefits
Online card personalization tools
Small business-focused social media communities
Mobile capabilities for small business owners
Small business card collateral materials

Small Business Card Matrix – Side by side comparison of over 50 small business cards with a focus on fees, rewards, and benefits.

Online Capabilities Matrix – Breakdown of key private website features offered by eight leading small business card issuers.

Website Videos – Behind the login look at what competitors are offering their clients online.

Analyst Access – Research support from our experienced Small Business Card Monitor team.

For more information about our new Small Business Card Monitor service, please contact Bob Burlin at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at 212-832-2002 x115.