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This Life Insurance Monitor Report looks at the public and private customer service email inquiry capabilities offered exclusively on our coverage firms’ websites. The email inquiries of 12 Life Insurance Monitor firms were analyzed on the following key criteria:
The non-client inquiries we submitted to firms asked if health exams are necessary in the policy-opening process and of available optional benefit riders. Of the 12 firms covered in this report, nine provided non-clients with the ability to submit an inquiry to the firm via email, and four of those sufficiently answered both questions. The response times were generally good, as 89% responded within 24 business hours. Ten of the 12 firms in this report responded to our client inquiries; however, nine of those firms sufficiently answered both questions. Response times to client inquiries were great, with 90% responding within 12 business hours, and four firms responding within one hour.
Every firm in this report offers a secure email interface built into the respective public and private websites.
Additional key findings include: